Supervising Airport Teams to Deliver Great Customer Service
(ICAO TRAINAIR Plus)
This course is an ICAO professional development programme.
- Lead the customer service team on shift
- Handle customer complaints
- Coach individuals
- Develop a positive team culture
If you have the following experience and skills, you may apply for this course.
- High levels of English language
- Jobs which involve the supervision of team members on shift
The purpose of the Certificate IV qualification type is to qualify individuals who apply a broad range of specialised knowledge and skills in varied contexts to undertake skilled work and as a pathway for further learning.
Certificate IV qualifications are located at level 4 of the Australian Qualifications Framework.
Certificate IV qualifications must be designed and accredited to enable graduates to demonstrate the learning outcomes expressed as knowledge, skills and the application of knowledge and skills specified in the level 4 criteria and the Certificate IV descriptor.
Classroom course fee
Our Institute is located in the heart of beautiful Brisbane’s CBD. All 2016 workshops are delivered at our training rooms at Level 5, 10 Market Street Brisbane, Australia.
It’s important that you understand our policies, your rights and obligations. Please download your student handbook.