Supervising Airport Teams to Deliver Great Customer Service

(ICAO TRAINAIR Plus)

Programme Information

What will I learn?

The course will provide participants with the knowledge and skills necessary to effectively supervise customer service teams in an airport environment in accordance with international best practices.

Is this course for me?

The training is most beneficial for:

  • supervisors and operations duty managers within sections that deal with customers in the airport.

What are the course objectives?

After having successfully completed this course, the trainees will be able to:

  • lead the customer service teams on shift;
  • handle customer complaints;
  • coach individuals; and
  • develop a positive team culture.

Course Information

COURSE CONTENTS

This course is an ICAO professional development programme.

Workshop Units

  •  Lead the customer service team on shift
  • Handle customer complaints
  • Coach individuals
  • Develop a positive team culture
icao
PREREQUISITES

If you have the following experience and skills, you may apply for this course.

  • High levels of English language
  • Jobs which involve the supervision of team members on shift
WORKSHOP DATES
THIS COURSE IS EQUIVALENT TO AQF LEVEL 4

The purpose of the Certificate IV qualification type is to qualify individuals who apply a broad range of specialised knowledge and skills in varied contexts to undertake skilled work and as a pathway for further learning.

Certificate IV qualifications are located at level 4 of the Australian Qualifications Framework.

Certificate IV qualifications must be designed and accredited to enable graduates to demonstrate the learning outcomes expressed as knowledge, skills and the application of knowledge and skills specified in the level 4 criteria and the Certificate IV descriptor.

level 4
COURSE DURATION

5 days

STUDY MODES

Classroom

COURSE PRICE

Classroom course fee

USD $2,000

LOCATION

Our Institute is located in the heart of beautiful Brisbane’s CBD. All 2016 workshops are delivered at our training rooms at Level 5, 10 Market Street Brisbane, Australia.

It’s important that you understand our policies, your rights and obligations.  Please download your student handbook.

AVIATION MILESTONES

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billion passengers
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million flights annually
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continents worldwide
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airports worldwide

How to apply

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