Human Factors and Non-Technical Skills in Aviation

On-line course

ICAO Training


Approximately 12 Hours




AUD $148 (incl.GST)


Learn about human factors in the aviation industry and how they effect you!

Our on-line Human Factors and Non-Technical Training course will teach you the practical application of human factors theory as it applies to aviation operations.  You will learn about human error, the role of an SMS, fatigue and stress management, communication, conflict resolution, leadership and decision making principles and how they change human performance.

This knowledge is essential for pilots, engineers, ground crew, ANS officers, Civil Aviation Authorities and managers of aviation enterprises.

You will learn through:

  • Flexible on-line learning

A certificate of completion will be awarded to participants who have successfully finished the course. This certificate verifies that you have completed formal training in the principles of human factors in aviation.  This course is suitable for both initial and refresher training.


The course has 10 lessons with quizzes and one exam.  Browse the below sections for more information.


Human Factors and Non-Technical Skills in Aviation

  • Lesson 1: Human Factors in the aviation: the effect on safety and efficiency
  • Lesson 2: The role of Safety Management Systems (SMS)
  • Lesson 3: Threat and Error Management (TEM)
  • Lesson 4: Effective communication
  • Lesson 5: Human performance and fatigue management
  • Lesson 6: Stress management
  • Lesson 7: Leadership, decisions, and situational awareness
  • Lesson 8: Dehydration and the effects on performance
  • Lesson 9: Conflict resolution
  • Lesson 10: Cultural factors and the “just culture”

On-line: This course is delivered via the internet. you may study at your own pace.  The length of time spent studying this course depends on you; your reading speed, proficiency with the English language, and how quickly you progress through the assessments.  However, on average, students spend approximately 12 hours in total to complete the course and final exam.


There are no prerequisites for admission to the on-line Human Factors and Non-Technical Skills Training in Aviation course.


On-line course fee

AUD $148


It’s important that you understand our policies, your rights and obligations.  Please download your student handbook.


Study mode: Online

Course fee: $148


How does Human Factors training help flight crew?

Human Factors training is integral to aviation safety, as it offers flight crew the necessary tools to identify and mitigate potential human errors that could lead to aviation accidents.

Through this training, flight crew learn how to recognize the effects of stress and fatigue on their performance and how to manage workloads effectively.  Additionally, aviation Human Factors training helps enhance communication techniques between pilots and other personnel by teaching them good listening skills and assertive behaviours.  Flight crews can ensure safe flying conditions for passengers and cargo by learning these skills through aviation Human Factors training.

Why do pilots need to know about Human Factors?

Aviation Human Factors is a field of study examining how humans interact with aviation systems.

It is essential to aviation safety, as it helps identify and address potential problems that could result in accidents or incidents.  Pilots need to be aware of human factors to ensure the safe operation of their aircraft and maintain the highest levels of aviation safety.

Human factors can affect all aspects of aviation operations—from cockpit design and aircraft maintenance to crew performance and air traffic control procedures.  Understanding these issues can help pilots make informed decisions about operating their aircraft, allowing them to fly more safely and efficiently.

What are non-technical skills in aviation?

Non-technical skills, also known as aviation human factors, refer to the cognitive and social abilities essential for aviation safety.  These skills include decision-making, situational awareness, communication, problem-solving and other mental processes which help pilots respond appropriately in challenging situations.  Additionally, non-technical skills encompass leadership qualities such as conflict resolution and motivating teams towards a common goal.

Non-technical aviation skills have become increasingly important in modern aviation due to the increasing complexity of aircraft systems and operations.  As such, these abilities can be the difference between success and failure during critical moments in flight.

How often should I refresh my knowledge about aviation human factors?

Aviation Human Factors are an essential part of aviation safety and efficiency.  It covers a wide range of topics, such as cockpit resource management, aviation safety, aviation psychology and aviation physiology, which are all integral to the safe operation of aircraft.

In order to stay up-to-date with these topics, aviation personnel must refresh their knowledge regularly through online courses or other means.  Regularly refreshing your understanding will help ensure you have the necessary skills for successful aviation operations.  Thus, it is recommended that aviation professionals refresh their knowledge about aviation human factors at least once every year.

Can I learn aviation Human Factors via an online course?

Learning aviation Human Factors is possible through online courses.

Aviation Human Factors covers many topics such as cockpit resource management, aviation safety, aviation psychology and physiology.  This knowledge can be used to improve the safety and efficiency of aviation operations.

Online courses provide an opportunity for students to gain this valuable knowledge without having to attend physical classes.  These courses are designed to easily access any device with internet access and allow learners to study at their own pace while still receiving quality instruction from experienced instructors.  With online learning becoming more popular than in previous years, it is now easier than ever for aviation professionals to receive comprehensive training in aviation human factors without leaving home.


You will receive high quality training written by experts in on-line education and Human Factors in aviation.  Our learning material is easy to understand, our system is easy to use, and you will receive cost-effective training that is relevant to your job in aviation.

Our professional instructors and course designers are carefully selected, respected experts, with considerable experience and knowledge in their field.  Our instructors are international airline pilots and academics with decades of operational experience as check and training Captains and university lecturers  for some of the world’s largest organisations.  But most importantly, our instructors are teachers: their role is to help you learn and build your competence.   They do this by sharing with your their years of operational history and experience.


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