Refund Policy

Refund Policy

ASSET Aviation Institute protects fees paid in advance and we have a fair and reasonable refund policy. The Institute will refund all fees if the course is not offered, or not available to be offered at the published time. In the event of the course being cancelled, or postponed by more than four weeks from the published start date, all fees will be refunded. If a student withdraws from a course up to seven days prior to the commencement of the course, a 100% refund will be paid, however if a student withdraws from a course within seven days of its commencement date, a refund will not necessarily be paid and the matter will be directed to the CEO for consideration and determination. The reason for this, is because the Institute offers highly-valuable courses, which are booked well in advance. By withdrawing from a course at short notice, the opportunity to fill that place on a course is lost and the Institute suffers and so do students who were denied entry because the class was full. Therefore, the policy is designed to protect both the student and the Institute. Of course, events happen and we understand that there are situations which may cause a student to withdraw from a course—therefore we offer this withdrawal policy.

Student Fees and Withdrawal

• 7 days prior to the commencement of the course – 100% refund will be paid, except a refund of the enrolment fee;
• After 7 days prior to the commencement of the course a refund will be considered on case-by-case bases by the CEO;
• Withdrawal during the course – no refund. A pro-rata credit is available so the candidate can complete the course at a later date;
• No fees will be refunded if the candidate is removed from the training environment due to misconduct, or behavioural reasons, according to our misconduct policy;
• If you have enrolled and paid any course fee via our online service, the above points will apply to any refund request. You will need to apply for a refund in writing and the refund will be sent in the form of a Company cheque or Electronic Funds Transfer (EFT). This cheque will be addressed to the name and address listed on the online enrolment. For the refund to be paid via Electronic Funds Transfer (EFT) you need to state bank details in your refund application; All units completed and paid for at the time of withdrawal will be recognised via a statement of attainment;
• Refunds will be paid within two weeks of receipt of a written request and in the same currency in which the fees were paid, unless payment in that currency is impracticable.